Terms of Service

These Terms of Service ("Terms") govern your access to and use of Brim (the "App"), a Shopify-embedded application for inventory management and purchase order automation. The App is operated by blankSpace, an individual operating as blankSpace and based in California, USA ("we," "us," or "blankSpace"), not a registered company. By installing or using the App, you ("you," "merchant," or "your store") agree to these Terms.

1. The App

Brim helps merchants track products and inventory, manage suppliers, and generate purchase orders, including automated reorder notifications when stock runs low. Brim is installed and billed through the Shopify App Store and operates within Shopify's platform.

2. Accounts and access

Access to Brim is granted through Shopify OAuth. You are responsible for maintaining the security of your Shopify account and for all activity that occurs under your store's connection to Brim, including actions taken by staff accounts you authorize.

3. Plans, billing, and cancellation

• Brim offers a Free plan and a Pro plan.
• Pro is billed at $10/month or $100/year, at your choice.
• New Pro subscriptions include a 14-day free trial. At the end of the trial, your subscription automatically converts to a paid Pro subscription at the plan you selected, and you will be charged accordingly, unless you cancel or switch to the Free plan before the trial ends.
• All billing is processed exclusively through the Shopify Billing API. We do not collect payment information directly and do not bill outside of Shopify.
• Monthly Pro subscriptions are non-refundable. If you cancel, you retain access through the end of your current billing period.
• Annual Pro subscriptions may be refunded if requested within 7 days of the charge, by contacting us at contact@brims.app. Refund requests made after 7 days will not be honored.
• You can upgrade, downgrade, or cancel your plan at any time from within the App — cancellation does not require contacting support.

4. Your data and content

You retain all ownership rights to the store data you input into or generate through Brim, including your product, inventory, supplier, and purchase order records ("Merchant Data"). You grant us a limited license to access, store, and process Merchant Data solely to provide and support the App's functionality. See our Privacy Policy for details on what we collect and how it's handled.

You are responsible for the accuracy of the data you input into Brim, including inventory thresholds, supplier information, and any notification email addresses you configure. Brim automates reorder suggestions and purchase order generation based on that data — we are not responsible for over-ordering, under-ordering, or other business outcomes resulting from inaccurate configuration or data on your part.

5. Our intellectual property

Brim — including its underlying code, design, and branding — is owned by blankSpace. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the App as intended through Shopify, for as long as your subscription is active.

6. Acceptable use

You agree not to:

• Use the App for any unlawful purpose or in violation of Shopify's Acceptable Use Policy or Partner Program Agreement;
• Attempt to resell, sublicense, or provide third-party access to the App outside of your own store;
• Attempt to reverse-engineer, interfere with, or disrupt the App or its underlying infrastructure;
• Use the App to store or process data unrelated to your legitimate store inventory operations.

7. Suspension and termination

We may suspend or terminate your access to the App if you violate these Terms, misuse the App, or if required to do so by Shopify. You may uninstall the App at any time from your Shopify admin. Upon uninstall, your shop data is deleted from our systems within 30 days, as described in our Privacy Policy.

8. Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT INVENTORY SYNC, REORDER SUGGESTIONS, OR PURCHASE ORDER DATA WILL BE ACCURATE OR COMPLETE AT ALL TIMES.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLANKSPACE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE APP — INCLUDING LOSSES RESULTING FROM INVENTORY OVER-ORDERING OR UNDER-ORDERING. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold blankSpace harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the App, your violation of these Terms, or the data you input into the App.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles.

13. Dispute resolution and arbitration

If a dispute arises out of or relates to these Terms or the App, you agree to first contact us at contact@brims.app and attempt to resolve the dispute informally. If we cannot resolve the dispute informally within 30 days, any remaining dispute will be resolved by binding arbitration, rather than in court, except that either party may bring an individual claim in small claims court.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and will be conducted in California or another mutually agreed location, or by videoconference where available. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

You and blankSpace each agree that any arbitration or claim will be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

This arbitration agreement does not apply to claims for injunctive relief related to misuse of our intellectual property, or to claims that cannot be subject to mandatory arbitration under applicable law.

14. Contact

Questions about these Terms can be sent to contact@brims.app.